PINCHme
Help Center

Unfortunately, you are unable to cancel an order or return your order to PINCHme.

Product orders you qualify for will be placed in your 'Box' and will remain there until you are ready to check out*. To check out, you will need 500 PINCHme coins. You can either:

•  Build your box over time with multiple orders and check out once you accumulate 500 coins; or
•  If you are too eager to wait and want your order shipped immediately, you can check out with a single order (or more) for 500 coins as soon as you've earned them.

*However, please note:

1. When you qualify for a product, you will notice a countdown timer indicating how long you have to check out with your product (and/or you will receive an email notifying you). Here is the crucial part: If you do not check out within the specified time, the product will be removed from your Box, and any coins gifted with it will be deducted from your account too. Once a product gets removed from your Box, it will be reallocated to another member, making it fairer for other members trying to claim products. 
2. It is important to also be aware that due to certain requirements of the brands for rapid reviews on products, products may sometimes be over-allocated. If you do not complete your box checkout before these allocations run out, you might miss out on the product (it will be removed from your Box, and any coins gifted with it may be deducted from your account too).

If you are wondering how to earn PINCHme coins, it’s simple! Here are some of the ways you can earn:

• Visit the EARN COINS page and take up an offer, or complete an action (for example, refer a friend);
• Complete your product reviews and feedback on the WRITE REVIEWS page.

Before you know it, you will have enough to check out, and your box will be on its way to you!

Please email our Customer Service Team at help@pinchme.com with details so that we can investigate for you.

Please note that if you checked out an order containing multiple products, products may ship separately.

Please allow at least 4-6 weeks to receive your order from the date you checked out with It, as processing times vary based on order volume (additional delays may occur during the holiday season). If, after this time, your full order has not arrived, please email our Customer Service Team at help@pinchme.com with details so that we can investigate for you.

Regarding Gift Cards, these are digital and will typically be emailed to you within 2-4 weeks from the date you earned the gift card (which will either show on your WALLET page or, if you claimed the gift card via the CASH REWARDS page, will show on the Activity tab).

Product orders you qualify for will be placed in your 'Box' and will remain there until you are ready to check out*. To check out a box, you will need 500 PINCHme coins.

*However, please note:

1. When you qualify for a product, you will notice a countdown timer indicating how long you have to check out with your product (and/or you will receive an email notifying you). Here is the crucial part: If you do not check out within the specified time, the product will be removed from your Box, and any coins gifted with it will be deducted from your account too. Once a product gets removed from your Box, it will be reallocated to another member, making it fairer for other members trying to claim products. 
2. It is important to also be aware that due to certain requirements of the brands for rapid reviews on products, products may sometimes be over-allocated. If you do not complete your box checkout before these allocations run out, you might miss out on the product (it will be removed from your Box, and any coins gifted with it may be deducted from your account too).

Please allow at least 4-6 weeks to receive your order from the date you checked out with It, as processing times vary based on order volume (additional delays may occur during the holiday season).

Please note that if you checked out an order containing multiple products, products may ship separately.

Unfortunately, tracking is not available at this time.

If, after this time, your full order has not arrived, please email our Customer Service Team at help@pinchme.com with details so that we can investigate for you.

Regarding Gift Cards, these are digital and will typically be emailed to you within 2-4 weeks from the date you earned the gift card (which will either show on your WALLET page or, if you claimed the gift card via the CASH REWARDS page, will show on the Activity tab).

Please allow at least 4-6 weeks to receive your order from the date you checked out with It, as processing times vary based on order volume (additional delays may occur during the holiday season).

Please note that if you checked out an order containing multiple products, products may ship separately.

Regarding Gift Cards, these are digital and will typically be emailed to you within 2-4 weeks from the date you earned the gift card (which will either show on your WALLET page or, if you claimed the gift card via the CASH REWARDS page, will show on the Activity tab). Please check your Inbox, Junk and Spam folders for this gift card email.

Unfortunately, tracking is not available at this time.

A history of your orders can be found on the MY ACCOUNT page, on the ‘Orders’ tab.